Frequently Asked Questions (FAQ)
Buongiorno answers your most frequently asked questions.
my-subscriptions-za is a platform that allows you to manage your subscriptions to our services more efficiently. Whether you need assistance with subscribing or canceling, my-subscriptions-za is here to support you with your processes at any time.
We offer our customers a wide range of entertainment-focused services at the click of a button: Sports, Music, Cinema, online games... There's something for everyone.
We invite you to take a look at our comprehensive list of services. Feel free to explore, it's without commitment.
In order to fully benefit from our service offers, you can subscribe to our services with no commitment, for a daily fee. The subscription is automatically renewed, with the option to cancel at any time as well.
A code consisting of 4 digits XXXX will be sent to you via SMS to confirm your unsubscription request. If necessary, simply click on "Resend my code" to receive a new one.
It's quite simple: as soon as you sign up, we send you SMS notifications to remind you of your subscriptions and billings. Feel free to check the SMS messages you receive from us.
For verification or assistance, you can also fill in the form directly on our contact page. Simply fill in the information requested, and our team will be there to assist you.
If you prefer, you can also contact us by e-mail at support-za@my-subscriptions-za.com. We'll be happy to help.
Our teams are ready to provide you with full support to resolve these issues. Feel free to reach out by clicking here or by sending a message to: support-za@my-subscriptions-za.com
Your account ID is the phone number you provided when subscribing to our offer. Enter it in the required field and then click on "Forgot password" to receive a new one via SMS. Be sure to write it down somewhere for easy retrieval :)
If you forget it or need further assistance, we invite you to contact our customer support at support-za@my-subscriptions-za.com.
They will take care of it and send your login credentials by email.
Since access to our services is through your phone number, usage is conditioned by the availability of your phone balance. Therefore, feel free to check if you have enough credit to enjoy unlimited access to the available content.
You can cancel your subscription at any time and at no extra cost. We offer 4 options for cancelling your subscriptions:
1. SMS
As soon as you register, you'll receive SMS messages from us reminding you of your subscriptions and associated billing. If you wish to cancel a subscription, simply follow the instructions in these messages.
2. Self-service unsubscription
In 4 simple steps, you can cancel your subscription via our online platform. Here's how it works:
Step 1: Enter the telephone number you used to subscribe to the service.
Step 2: You will receive a verification code by SMS. Enter it in the dedicated field to confirm your number.
Step 3: We'll show you a list of active services. You can select the ones you wish to deactivate.
Step 4: You'll receive an SMS confirmation once the termination has been completed.
3. Contact form
If you'd prefer personal assistance, our customer service team is available 7 days a week. Simply fill in our online form, and we'll get back to you as soon as possible.
4. E-mail
If you have any questions or require assistance, you can also send us an e-mail to support-za@my-subscriptions-za.com. Our customer advisors will deal with your request and get back to you as soon as possible.